Privacy Policy

Protection of Your Personal Information

At Kilimanjaro Guru Expeditions, safeguarding your personal information is our utmost priority. We want to ensure that you fully comprehend our Privacy Policy and how it affects you. If you have any inquiries about the information presented below, please don't hesitate to reach out to us at [email protected] for clarification.

What Constitutes Personal Information

Personal information includes data that can be utilized to identify you. Typically, this information encompasses your name, address, email, health details, travel plans, and more.

How We Collect Personal Information

There are various avenues through which we gather personal information. You, our valued clients, provide this data during conversations with our team via phone, email, live chat on our website, or other digital and traditional communication methods. Additionally, third parties, such as travel agencies, travel marketplaces, insurance providers, and those booking on your behalf, may also furnish us with your personal information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text message originator opt-in data and consent; this information will not be shared with any third parties.

Booking Your Travel with Us

When booking a trip to Tanzania with Kilimanjaro Guru Expeditions, either directly or through our network of partner travel agencies, travel marketplaces, and other professionals, you consent to the collection, use, and disclosure of your information to third parties. These third parties include various accommodation providers, third-party travel experience providers in Tanzania, and the Tanzania National Parks Authority. The information shared may include your passport details, residency, email, phone number, emergency contact information, insurance data, health particulars, meal preferences, tour details, and payment information. Some of these details are vital for a safe and enjoyable travel experience.

Use of Personal Information

We may utilize your personal information for purposes such as recommending suitable travel products, providing information about our offerings, offering customer support, ensuring the safety of our travel products, conducting business administration tasks, and ensuring compliance with relevant laws and regulations in Tanzania and other countries where we operate.

Booking through a Travel Agency

If you book your trip through one of our partner travel agencies or agents, we will collect your personal information from them.

Booking on Behalf of Other Travelers

If you make a booking on behalf of another individual, ensure that they are aware of this policy and our terms and conditions.

Marketers

We collaborate with partners worldwide to promote our adventure travel trips. Sometimes, we may share non-identifiable, generalized information about our customers with these partners for more effective marketing.

Reviews

Your travel experience review may be published on our website with your name (unless you used a pseudonym).

Personal Information of EU Citizens

The personal information of European Union and United Kingdom citizens is stored on servers in the United Kingdom. However, we may transfer this information to travel experience providers outside the European Economic Area.

Disclosure under the Law

We may disclose your personal information as required by the laws of Tanzania and the countries in which we operate, including court orders or inquiries.

Medical Information

Your medical and health-related information may be shared with relevant medical personnel when necessary, ensuring your safety during the trip.

Job Applications

If you apply for a job with Kilimanjaro Guru Expeditions, we collect and use your personal information for employment purposes.

Security Measures

We take technical and organizational measures to secure your personal information and regularly audit our website for vulnerabilities.

Personal Information of Minors

We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.

Financial Information

Financial information, such as credit card numbers, is encrypted with SSL technology for security.

No Paid Disclosure

We do not sell customer lists to third parties. Information is disclosed only as described in this policy.

Photo and Video

Your photo or video may be taken by our staff or professional photographers, with permission. We may also appoint professional photographers to capture promotional images with your consent.

Transfer of Personal Information

When sharing personal information with third parties, we ensure they adhere to confidentiality and privacy standards in the EU, UK, Australia, and the United States.

Your Rights

You have rights concerning your personal information, including the ability to request corrections, access your data, withdraw consent, request data deletion, and more. We will act in accordance with your instructions while informing you of any potential consequences. If you're an EU resident, you have additional GDPR-related rights.

Your privacy is paramount to us, and we are committed to protecting your personal information as outlined in this policy. Your trust in Kilimanjaro Guru Expeditions is greatly appreciated.